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Repair / Rebuild / Remanufacture

Riten Live Center Repair Program

live-repair

Riten Repair Program Saves You Money

You invest in a Riten Live Center for its high accuracy and dependability. Our nationally recognized repair and exchange service is a fast and economical way to extend that investment far beyond the normal life of average centers. Each live center undergoes our Five Step Remanufacturing Process.

When you return a Riten standard Live Center, we will rebuild the unit to “like new” condition at 40% of the cost of a new center. This is a total reconditioning, which includes:

  • New spindle
  • New front and rear bearings
  • New seal
  • New lubricant

All rebuilt centers are restored to original accuracy and receive the same factory warranty as a new center. The average turnaround time is one to two weeks. Emergency repairs can be delivered in as little as 1-2 days with prior approval from the factory.

Riten 35% Trade-In Allowance

If for any reason a Riten standard Live Center is determined to be beyond practical repair, a preferred customer trade-in allowance of up to 35% will be allowed toward the purchase of an equivalent new center.

Repairs and Allowances on Other Brands

Riten will repair most other manufacturers’ centers, or give you a trade-in allowance of up to 35% on a new Riten center. Repairs of competitive centers are quoted on a case by case basis.

Riten Dead Center Repair Program

dead-repair

You invest in a Riten Dead Center for its high accuracy and dependability. Our nationally recognized repair service is a fast and economical way to extend that investment far beyond the normal life of average center.

We repair any dead center, regardless of the original manufacturer. Point angle and taper are restored to their original factory specification. Un-repairable tools are identified and replacement centers are quoted for your convenience.

All dead centers are refurbished on a quotation basis depending on the condition of the tool. Consult our shipping instructions to send your dead center to the factory so that we may determine the cost of repair.

Riten Face Driver Repair Program

face-repair

You invest in a Riten Face Driver for its high accuracy and dependability. Our nationally recognized repair service is a fast and economical way to extend that investment far beyond the normal life of average face driver.

We repair most brands of face drivers, regardless of the original manufacturer. Each face driver undergoes our Five Step Remanufacturing Process. All wear items are replaced and the tool is re-worked to meet original concentricity specifications. All other required work is performed to return your tool to original accuracy and “like new” condition. Un-repairable tools are identified and replacement centers are quoted for your convenience.

All face drivers are refurbished on a quotation basis depending on the condition of the tool. Consult our shipping instructions to send your face driver to the factory so that we may determine the cost of repair

Five-Step Remanufacturing Process

1. Receipt

Immediately upon receipt of your tool, it is assigned a tracking number which will identify your property throughout the inspection and repair process.

2. Inspection

After careful disassembly of your live center or face driver, our technicians perform a thorough inspection, documenting the serviceability of the components and the steps required to restore the product to “like new” condition. Our Engineering department then reviews the product and documentation to resolve any questions of repair status.

3. Quotation

Our Customer Service department informs you of the cost and delivery of the repair via fax. If the product is determined to be un-repairable, you may elect our trade-in allowance or request to have the tool returned to you. Face drivers and dead centers are not eligible for the trade-in allowance.

4. Repair

All wear items, including bearings, seals and spindles are replaced; the tool is re-worked to meet original concentricity specifications. All other required work is performed to return your tool to original accuracy and “like new” condition.

5. Testing and Certification

The repaired tool is thoroughly tested to ensure it meets our new product specifications. Tools manufactured by Riten Industries, are given a new factory warranty and promptly returned to you. Refurbished competitor products are solely warranted for the work performed by Riten Industries.

Shipping Instructions

Ship your live center, dead center or face driver direct to the factory. Please remember to include your purchase order number and contact information so that we may confirm pricing and the condition of your tool. We will not proceed with the repair without your written approval. A quotation will be faxed to you once the condition of the tool has been determined.

Riten Industries, Inc.
Attention Repair Department
1100 Lakeview Avenue
Washington CH, OH 43160

Warranty claims require an RMA from the factory. Please do not ship them without an RMA, it will only delay the resolution of your claim.

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